Our Services

We work with organizations to understand how people experience technology and how to create positive change.

Change Sciences works with in-house research, product, service, and marketing teams to discover opportunities and insights. We use a hybrid research approach, combining design research and data sciences, to reveal the full story.

As leaders in the new field of positive technology, we look beyond in-the-moment interactions to consider how anticipating, experiencing, and remembering impact the experience people have with technologies of all kinds—websites, apps, smartphones, wearables, and other devices. Our research and strategy services consider emotion, behaviors, and intent.

Spark Creativity & Innovation

We help our clients look to customers for inspiration using techniques that bring together the entire team and the people who use their products and services.

  • Emotion and design workshops
  • Co-creation sessions
  • Trend research
  • Small group conversations
  • Speaking engagements

Learn more about our consulting services.

Understand the Whole Experience

A deep understanding of emotions and behaviors, with full participation from our clients and their customers, is at the center of any positive experience. Much of our research is focused on exploration, context, and customer journeys. Our goal is to embed new knowledge in the organization.

  • Interviews
  • Diary studies
  • Online surveys
  • Ethnographic and observational research
  • Competitive benchmarking
  • Social media sentiment analysis
  • Interactive studies

Learn more about our research services.

Reshape the Experience

Prototypes, at all phases of development, and finished products are refined and validated through research insights. At this phase, we emphasize actionable next steps to take products to the next level.

  • Analytics and data analysis
  • User experience labs
  • Usability testing
  • Mobile testing