Our Services
If you're responsible for the web channel at a large enterprise, you need to be
thinking about aping services like these to your toolbox. We provide our customers
depth they can't get anywhere else.
Customer Experience Management
The umbrella for all of our services. CEM combines ongoing customer experience monitoring
with services on demand.
Customer Experience Benchmarking
Benchmarking shows precisely how a site compares to others in a competitive space.
Benchmarking also helps us discover best practices. All of our benchmarking work
is based on our Kantuit software and process.
Customer Experience Monitoring
Track how your site is experienced in the context of the competition over time.
Currently we monitor most key markets in consumer financial services. Learn more about our research.
Usability Assessment and Testing
We are highly qualified usability experts, with thousands of hours in the field.
In many cases we can diagnose problems without testing. When a study is needed,
we will design a meaningful project and manage all the details.
Remote User Testing
When the research question demands a large sample and you need behavior data that
a simple survey can't provide, online user testing is your solution. We work with
you to make sure meaningful data gets collected and help you translate the results
into meaningful changes.
Experience Design
Discovering problems is one thing. Translating those problems into a viable design
is something else. Through the experience design process we create complete interactive
experiences based on best practices and (we hope) a little inspiration.
Organizational and Operational Assessments
Sometimes the biggest challenge to a good customer experience isn't design. It's
organizational and operational. We've been there and we know how to handle it. Working
through informal executive interviews, we will create a complete picture of where
trouble spots lie, without ruffling any feathers.