Inside Online Banking 2011

Benchmarks and Best Practices

Despite all the trouble between banks and consumers over the last year, online banking and bill pay are one way banks can create convenience and loyalty. Online banking has provided and continues to provide a better way to pay bills and manage money. The problem is that most online banking implementations are still much harder to use than they need to be. Whether checking a balance, adding a payee, making a payment, or transferring funds, most online banking systems present a series of minor and sometimes major annoyances that all give consumers yet another reason to be angry at their bank. The all new 86 page report reveals how top performing banks continuously optimize online banking to reduce annoyances and provide greater financial control, and highlights all the ways online banking currently falls short.

• Sites Evaluated: 11
• The Top Three Sites Overall: PNC Virtual Wallet, Ally Bank, Bank of America